FREQUENTLY ASKED QUESTIONS

Please contact us if you have any additional questions that you would like us to answer. We will reply to you as soon as possible.

How often does a mattress need to be clean?

We recommend to sanities your mattress for at least once every six months, to maintain an acceptable Mattress Hygiene Standard.

Why can’t I just use the Vacuum cleaner to vacuum the Mattress myself?

As most Vacuum cleaners require paper bag, cloth bag or a combination of water and filter, after a long usage large dust particles will block and weaken the filter suction capacity. And small dust particles pass through the filter and re-enter the indoors, which will cause second pollution to our environment. As most Vacuum cleaners require paper bag, cloth bag or a combination of water and filter, after a long usage large dust particles will block and weaken the filter suction capacity. And small dust particles pass through the filter and re-enter the indoors, which will cause second pollution to our environment.

How long is the Mattress Cleaning Process?

Normally it takes about 20 to 25 minute for a Queen Size bed.

Will the cleaning of Mattress cure my Allergy?

No, it will not cure any Allergy. But the removal of Dust Mites is an effective ways in preventing and minimizing Asthma Attacks and allergy.

Can my old Mattress be clean effectively?

Yes, it can be clean. Mattress that is old will have much more higher level of Dust Mites and dropping, dead skin, fungal spores, bacterial and germs count. Our Cleaning process can effectively clean your Mattress.

Can the person who is Allergy be around during the Mattress Cleaning Process?

Yes, as the cleaning process will purifies and disinfect the Air.

How do I make payment?

Payment can be made by cash or cheque and made payable to “Uniplus Services”

What can we do if we are not satisfied with the service level?

Please do not hesitate to contact us within 24hrs and we will re-clean the area for you without any additional charges.

Do you do the cleaning at nights or weekends?

Currently our cleaning services are provided during office hours: Mon to Fri.

How do we make appointment for your services?

You could contact us at 9666 9122 / 9759 9188 or email: enquiry@uniplusservices.com A few days in advance to give us some time to make the necessary arrangement. So, pick up your phone and call or simply drop us an email now….